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Habitat for Humanity International is a Christian organization and welcomes volunteers from all faiths who are committed to Habitat's goal of eliminating poverty housing.
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POSITION: ReStore Manager


JOB TYPE: Hourly – Non Exempt (35-40 hours per week | Tues-Sat)


JOB TYPE: $15-$17 per hour + Benefits


REPORTS TO: Director of Operations & Finance

POSITION SUMMARY

Through volunteer labor and tax-deductible donations of money and materials, Middlesex Habitat builds and rehabilitates simple, decent and affordable homes in partnership with eligible families. One of the ways in which Middlesex Habitat raises funds is by way of its ReStore. The Habitat for Humanity ReStore is a retail home improvement store that serves as a fundraiser for Habitat for Humanity. The ReStore accepts donations of new and gently used items from individuals and businesses. The ReStore sells those items to the public at a reduced cost and proceeds go towards building Habitat homes within the community.

The ReStore Manager is responsible for carrying-out the operational functions of the Middlesex Habitat for Humanity ReStore including daily operations, financial reconciliation, and staff/volunteer supervision. The Manager oversees the work of the ReStore Assistant Manager, ReStore Brand Ambassadors/Truck Driver’s, and ReStore Donation’s Coordinator. This position works closely with the Director in keeping with the general oversight of the store.

This position plays a key role in forming the critical partnership with the ReStore Assistant Manager required to maintain efficient and effective operations during and outside of the store’s operating hours. The majority of this position’s time will be dedicated to the following functions:

- Store rearrangement – visual merchandising and inventory room arrangement.
- Interacting with customers – making sales and answering questions.
- Interacting with donors – assessing incoming donations and loading and unloading donations.
- Interacting with volunteers and staff – providing direction, handling pricing requests, problem resolution, and building relationships/trust.
- Pricing – Identifying products, conducting research, product placement, locating items that need to be priced, and making price markdowns/adjustments.
- Moving merchandise – Lifting, pushing, pulling items from donor vehicles, and loading into customer vehicles.


RESPONSIBILITIES

-Responsible for driving donations, sales, and profits of the MHFH ReStore to further the affiliate’s mission and working with various internal and external resources to positively promote the Habitat ReStore and Middlesex Habitat for Humanity.

-Works to respond to the critical priority of providing exceptional customer service to ReStore donors, volunteers, and customers.

-Opening and closing of the ReStore for scheduled daily hours. General oversight of store operations and volunteer management in coordination with the Assistant Manager.

-Daily sales/cash register reconciliation and deposits.

-Conducts walkthrough of the store, to maintain safety and appearance standards.

-Ensure the Director is regularly informed on the status of the Habitat ReStore with particular attention paid to problem areas, project status, and extraordinary events.

-Works with Assistant Manager to identify and assess bottlenecks in ReStore work streams.

-Identify and initiate opportunities to reduce expenses and create increased operational efficiencies.

-Orient staff and volunteers to the mission of HFH and the ReStore’s role and responsibility.

-Develops and maintains volunteer job descriptions and assignments.

-Ensures store policies and procedures are followed.

-Oversees display and organization of showroom sales areas jointly with ReStore staff to ensure all items are properly priced and ticketed for sale.

-Establishes pricing and inventory policies in conjunction with subordinate management.

-Maintain orderly flow of items onto the sales floor.

-Oversee and maintain daily/weekly task assignments and records.

-Draft marketing collateral such as brochures describing the advantages of ReStore contributions.

-Serve as a cashier when needed.

-Other duties as assigned.


SKILLS & QUALIFICATIONS

- Computer knowledgeable; including Microsoft Word & Excel. Must have willingness to learn other programs as needed.

- Self-motivated, reliable and enthusiastic. Enjoy working with people from diverse backgrounds.

- Ability to handle and defuse challenging situations with tact. Excellent communication and conflict resolution skills.

- Commitment to safe working environment.

- Ability to provide leadership and supervision to staff and volunteers while also having the ability to perform most tasks in the absence of staff or volunteers.

- Must be able to meet physical demands on a daily basis as outlined below.

- Ability to operate cash register and office equipment with proficiency.


PHYSICAL DEMANDS

- Work is labor intensive.

- Ability to lift in excess of 50 pounds repeatedly.

- Work requires considerable standing, bending, kneeling and reaching in awkward and tiring positions.

- Bulk of time will be spent lifting, pushing, pulling, standing, and walking.

EXPERIENCE

- Minimum three years work experience, preferably one year in retail management role.
- Prior experience in a retail setting a plus.


EDUCATION

BA or BS preferred. Equivalent work experience will be considered.


CRITICAL PERFORMANCE OUTCOMES

- Ensuring daily efforts contribute to sales maximization.

- Maintaining an effective and well-trained base of staff/volunteers.

- Facilitating strength-based performance management - assessing volunteer and staff strengths and weaknesses and placing them in roles that will help them succeed.

- Sustaining a high-trust, collaborative culture.

- Setting deadlines, assigning responsibilities, monitoring and summarizing progress of projects.

- Keeping supervisor informed of all ReStore related activity.

- Demonstrating understanding and appreciation of the mission of Habitat for Humanity.


BENEFITS

- Significant PTO (paid time off)
- Employee Retirement – 2% Nonelective contribution


About Middlesex Habitat for Humanity of Connecticut, Inc.

Founded in 1996, Middlesex Habitat for Humanity of Connecticut, Inc. is an Affiliate of Habitat for Humanity International. We are a 501(c) 3 ecumenical Christian housing ministry. We welcome people of diverse backgrounds, beliefs, abilities, races, ethnicity and sexual orientation in all aspects of our efforts. Middlesex Habitat for Humanity is dedicated to eliminating substandard housing locally and worldwide through constructing, rehabilitating and preserving homes; by advocating for fair and just housing policies; and by providing training and access to resources to help families improve their shelter conditions. Habitat for Humanity was founded on the conviction that every man, woman and child should have a simple, durable place to live in dignity and safety, and that decent shelter in decent communities should be a matter of conscience and action for all.

Our Mission is to build, renovate, and repair simple decent and affordable homes in partnership with eligible families, while seeking to eliminate substandard housing in Middlesex County, one house, one family at a time.


How to Apply

Please email a cover letter and resume to [ email ]. Applications made without a cover letter will not be accepted.

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